Title to be Obtained

Master's Degree in Consumer Experience Management
Modalidad

Modality

Hybrid
Resolución

Resolution

RPC-SO-34-No.778-2021
Duración

Duration

12 months
UEES - Espiritu Santo University > Postgraduate > Escuela de Postgrados en Negocios – ESAI Business School > Maestría Híbrida en Gestión de la Experiencia del Consumidor

Aimed at

Aimed at marketing, customer service and commercial management professionals who wish to broaden their knowledge in the management and consumer experience of goods and services companies.

carreras-con-metodologia-flex-presencial-y-virtual-en-ecuador

Our FLEX Methodology combines face-to-face and virtual classes with on-campus internships and the opportunity for an international experience. Learn with high-level faculty, company visits, simulations and networking, while expanding your global network with the «International Immersion».
Study a master's degree designed for the real world!

Schedules

Tuesday and Thursday
19:00 - 21:00 (Hybrid Classes)
Saturdays
08:00 - 17:00 (On-site classes)

Methodology

Uso de Simuladores

Use of simulators

Estudio de casos clínicos

Case studies

Charlas magistrales

Master Classes

Herramientas Multimedia

Multimedia tools

Aprendizaje vivencial

Experiential learning

Entry Profile

The graduate of the on-site master's program will be a professional with the competencies to:

  • Knows the research methodologies for problem solving in the field of Consumer Experience Management.
  • Knows the technical tools (including scenario simulation) that evaluate virtual realities of potential risks and benefits within a given context.
  • Identifies, analyzes and evaluates data bases that favor the company to achieve effectiveness.
  • Capacity and ability to research, evaluate new business models, micro-businesses, as well as capacity for continuous learning.
  • Negotiation skills to establish strategic business alliances, on an ethical dimension, with social and environmental responsibility.

Certifications

In addition to the master's degree, the graduate will obtain the following certifications that will enhance
their professional development:

  • Design Thinking Professional Certificate
  • Business Model Generation Practitioner
  • Agile Coach

Curriculum

SubjectTotal de HorasTotal de Créditos
Customer Experience1443
Customer Experience Diagnosis1924
Digital Branding and Communication1443
Strategic Marketing1443
Marketing Intelligence1443
Business Intelligence for Customer Loyalty Program Design1924
Customer Experience in Web Management and Mobile Commerce1924
Customer Experience Strategies1924
Customer Experience Design Innovation1924
Degree Project2886

International Connections

UEES has international agreements, which gives us the opportunity to offer a program with a multicultural and global focus that allows the businessman to project himself in national and international challenges. Some of the institutions with which we have agreements are:

Admission process

  1. Fill out the digital admission form, making sure to upload the following mandatory documents:
    1. Identity card.
    2. Title registration in Senescyt.
    3. Third level degree (optional). In the case of degrees issued abroad, it is mandatory to upload the diploma duly apostilled or consular legalized.
  2. Make the payment of the registration fee (option included at the end of the digital form).

Financing

  • Competitive market shares
  • UEES Alumni Discount
  • Discount for full payment of the master's degree in advance
  • Financing of the total value of the master's degree by credit card.

Means of payment

Enrollment, tuition and fees for the master's program can be cancelled in the following ways:

  • Payment at Banco Bolivariano or Banco Pichincha with the student code.
  • UEES Services Portal

Information and quota reservation

Email: esai@uees.edu.ec
Tel: (04) 500 0950 - Ext. 1202 - 1299 1274 - 1485 - 1490 - 1343
0999426904 - 0986479287 - 0959657803 - 0992271219 - 0939369993 - 0985213909
Address: Km 2.5 Via Puntilla - Samborondón, Building P, 4th floor.

UEES - Espiritu Santo University > Postgraduate > Escuela de Postgrados en Negocios – ESAI Business School > Maestría Híbrida en Gestión de la Experiencia del Consumidor

Modalidad Híbrida

Maestría en Gestión de la Experiencia del Consumidor

RPC-SO-34-No.778-2021
  • icon-titulo-universitario
    Título universitario a obtenerMagíster en Gestión de la Experiencia del Consumidor
  • icon-horario-de-clases-universidad-en-ecuador
    12 meses de duraciónFecha de inauguración: 24 OCT / 2026
    *Fecha sujeta a ajustes
  • icon-universidad-clases-presenciales
    Clases Presenciales viernes de 17:30 a 21:30 y Sábados de 08:00 a 17:00 en Campus UEES. (Solo dos sesiones presenciales en el primer y penúltimo módulo)
  • icon-universidad-clases-presenciales
    Virtual classesMartes y jueves 19:00 a 21:00 - Sábados 08:00 a 17:00

Aimed at

Profesionales con título de tercer nivel en áreas del conocimiento relacionadas a:

  • Administration
  • Ingenierías
  • Industria
  • Construction
  • Tecnologías de la Información y Comunicación (TIC)

Graduation Profile

At the end of the program, the professional will be able to:

  • Conocer las metodologías de la investigación para solución de problemas en el campo de la Gestión de la Experiencia del Consumidor.
  • Conocer las herramientas técnicas (incluye simulación de escenarios) que evalúen realidades virtuales de posibles riesgos y beneficios dentro de un contexto determinado.
  • Identificar, analiza y evalúa base de datos que favorecen a la empresa para alcanzar la efectividad.
  • Capacity and ability to research, evaluate new business models, micro-businesses, as well as capacity for continuous learning.
  • Negotiation skills to establish strategic business alliances, on an ethical dimension, with social and environmental responsibility.

Curriculum

Materias y horas de estudio
SubjectTotal de HorasTotal de Créditos
Customer Experience1443
Customer Experience Diagnosis1924
Digital Branding and Communication1443
Strategic Marketing1443
Marketing Intelligence1443
Business Intelligence for Customer Loyalty Program Design1924
Customer Experience in Web Management and Mobile Commerce1924
Customer Experience Strategies1924
Customer Experience Design Innovation1924
Degree Project2886

International Connections

Calidad y Flexibilidad que se ajusta a tu ritmo

Atributos del Programa

networking-empresarial-en-universidades-de-ecuador
Networking
de alto nivel
Leadership
desde la experiencia
Education
de prestigio internacional
estudio-de-casos-uees
Enseñanza
basada en casos reales

Frequently Asked Questions

Proceso de inscripción

  1. Fill out the digital admission form, making sure to upload the following mandatory documents:
    • Copia de cédula de identidad.
    • Copia del Certificado de Registro de título que evidencie estudios de tercer nivel de grado en el Ministerio de Educación, Deporte y Cultura (MINEDEC). Para el caso de títulos emitidos en el extranjero deben cargar el diploma debidamente apostillado o legalizado por vía consular.
  1. Realizar el pago de inscripción a través del portal de servicios UEES (valor no reembolsable y válido por 12 meses).

Admission process

  • Perform aptitude test.
  • Realizar formulario de entrevista.
  • Entrevista con el Director del programa.

Financing

  • Financiamiento directo con la UEES, sin intereses, del valor total de la maestría hasta en 12 cuotas.
  • Pago del valor total de la maestría mediante tarjeta de crédito, con opción de financiamiento de acuerdo con las condiciones y planes disponibles del emisor.
  • Descuento a alumni UEES.
  • Beneficios por convenio.

Means of payment

La matrícula y la colegiatura del programa de maestría podrán ser canceladas mediante las siguientes modalidades de pago:

  • Pago en ventanilla del Banco Bolivariano o Banco Pichincha con el código estudiantil.
  • Portal de servicios UEES.

Information and quota reservation

correo-electronico-la-mejor-universidad-del-ecuador

Correo

jefeadmisionpostgrado@uees.edu.ec
numero-de-whatsapp-universidad-ecuador

Teléfonos

(04) 500 0950
Ext. 1158 - 1202 - 1299 - 1485
ubicacion-universidad-en-ecuador

Address

Km 2.5 Vía Puntilla – Samborondón,
Edificio P, 4to piso.